iGaming Ontario is set to launch a Request for Proposals (RFP) to establish a centralized self-exclusion solution in the province. The RFP aims to find a partner for the development of a system enabling players to self-exclude across all Ontario-regulated iGaming operators through a single registration process. iGaming Ontario plans to kick off the RFP process in early 2024.
The selected bidder will be tasked with creating and implementing a comprehensive system that seamlessly integrates with all operator platforms. This system should facilitate players' self-exclusion processes, including registration, renewal, and reinstatement.
Key features of the self-exclusion system include player-centric design, simplicity, transparency, and user support. iGaming Ontario emphasizes the need for a solution that operates in a non-stigmatized and non-judgmental manner while ensuring transparency for both players and operators. The system should also be secure for all users and feasible for licensees to implement alongside their existing offerings.
iGaming Ontario expressed its interest in companies capable of developing modern, innovative, secure, cloud-based Software as a Service (SaaS) solutions. The successful bidder will partner with iGaming Ontario on a multi-year program to deliver top-notch experiences using cutting-edge technology.
This initiative follows the recent surge in online gambling revenue in Ontario, which more than doubled year-on-year in Q2, reaching CA$540 million. The RFP aligns with iGaming Ontario's commitment to responsible gambling practices and player protection in the province's regulated online gambling market, which launched in April 2022.
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